Artistry and print creations from Helsinki.
Terms & Conditions
Scope
These Terms and Conditions apply to all offers, quotations, sales, design work, printing, cutting, finishing, consulting, digital deliverables, and related services provided by AE Studio Helsinki, operating as a Finnish sole proprietorship, unless otherwise agreed in writing.
These Terms apply to both business customers and consumers. Where the customer is a consumer, mandatory consumer protection law shall prevail over any conflicting provision of these Terms.
Services and products
The Provider offers, among other things, graphic design, print production, custom printed materials, stickers, posters, cards, menus, brochures, loyalty cards, business cards, and related physical or digital deliverables.
The Provider may modify, discontinue, or refuse any product or service offering at any time, especially where technical, legal, ethical, or operational reasons require it.
Quotations and order confirmation
All quotations are non-binding until accepted by the Provider in writing.
Unless otherwise stated, quotations remain valid for 7 calendar days from the date of issue.
An order becomes binding only when:
a) the customer accepts the quotation in writing, message, or email; and
b) any required advance payment or deposit has been received by the Provider.
The Provider may refuse any order at its discretion before written acceptance.
Prices
All prices are stated in euros.
Unless otherwise stated:
a) B2B prices are exclusive of VAT where applicable;
b) B2C prices are inclusive of VAT where applicable;
c) delivery, rush fees, special materials, packaging, installation, and extra revisions are charged separately unless expressly included.
Obvious pricing errors, typographical errors, and manifest mistakes may be corrected by the Provider even after a quotation or order confirmation. In such a case, the customer may cancel the affected order without charge if they do not accept the correction.
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Payment terms
Unless otherwise agreed in writing:
a) consumers, first-time business customers, and all custom or personalised orders are payable 100% in advance;
b) established business customers may be offered 50% upfront and 50% before dispatch or under the invoice due date stated on the invoice;
c) design work, consulting, rush work, and file preparation may be invoiced separately from print production.
No production, purchasing of materials, booking of machine time, or delivery is required before the required payment has been received.
.Late payments entitle the Provider to:
a) suspend ongoing work and future deliveries;
b) charge statutory late-payment interest;
c) charge reminder, collection, and recovery costs permitted by law;
d) require full advance payment for all future work.
Partial payments already made are non-refundable to the extent they cover work performed, time reserved, materials ordered, or third-party costs incurred.
Customer materials and instructions
The customer is responsible for the accuracy, completeness, and legality of all files, texts, images, logos, trademarks, measurements, approvals, and instructions supplied to the Provider.
The customer warrants that it owns or has all necessary rights, licences, and permissions for all submitted content.
The Provider is not responsible for delays, additional costs, quality issues, or legal claims arising from defective, low-resolution, incorrect, or infringing customer materials.
The Provider may refuse to print, design, reproduce, or distribute any content that is unlawful, infringing, misleading, defamatory, discriminatory, hateful, sexually explicit, or otherwise unsuitable at the Provider’s discretion.
Design work and revisions
Unless otherwise agreed, all design work includes only the number of revision rounds expressly stated in the quotation.
Any additional revisions, concept changes, resizing, language versions, adaptation to other formats, or change requests after approval are charged separately at the Provider’s current rate.
The Provider is not obliged to provide editable source files, working files, or native files unless expressly agreed in writing. Unless otherwise agreed, final files are delivered in export formats chosen by the Provider, such as PDF, JPG, PNG, or similar.
Proofs and approval
The customer must review all proofs, previews, mockups, layouts, drafts, and print-ready files carefully before approving them.
Approval by the customer constitutes confirmation that the customer accepts, among other things:
a) text and spelling;
b) layout and placement;
c) colours and general appearance;
d) dimensions and specifications;
e) print content and quantities.
After approval, the Provider is not responsible for errors that were visible in the approved proof, including spelling mistakes, omissions, alignment issues, formatting issues, or customer-supplied errors.
Production tolerances and materials
The customer acknowledges that minor variations are normal in printing and finishing. Unless expressly agreed otherwise, the following shall not constitute a defect:
a) reasonable colour differences between screen and print;
b) reasonable colour differences between batches or reprints;
c) small differences in cutting, trimming, folding, lamination, alignment, or placement;
d) slight variations caused by paper, sticker stock, coating, laminate, humidity, machine calibration, or supplier material changes.
Where an exact colour match, exact material match, or exact Pantone-style outcome is essential, this must be agreed in writing in advance and may be subject to additional fees, testing, and limitations.
Delivery, collection, and timing
Any delivery or completion date is an estimate unless expressly stated in writing to be binding.
The Provider is not liable for delays caused by suppliers, couriers, force majeure, technical breakdowns, shortages, import delays, inaccurate customer input, late approvals, or other circumstances beyond the Provider’s reasonable control.
The customer must inspect delivered or collected goods promptly.
If goods are ready for collection and are not collected within 14 days of notice, the Provider may charge reasonable storage fees. If goods remain uncollected for 60 days after notice, the Provider may treat them as abandoned and may dispose of them without compensation, to the extent permitted by law.
Retention of title and transfer of risk
All physical goods remain the property of the Provider until paid in full.
Risk of loss or damage passes:
a) on collection, when the customer or its representative takes possession; or
b) on dispatch, when the goods are handed to the carrier, unless mandatory law provides otherwise.
Cancellation, postponement, and changes
Because the Provider reserves time, purchases materials, and performs custom work specifically for each order, cancellations and changes are restricted.
For business customers:
a) orders for custom design, print, or personalised goods cannot be cancelled free of charge after acceptance;
b) if the customer cancels before production starts, the Provider may retain the deposit and invoice for work already performed and costs already incurred;
c) if the customer cancels after production, material ordering, or third-party booking has started, the full order value may be invoiced.
For consumers:
a) mandatory withdrawal rights remain unaffected;
b) custom-made, personalised, or clearly customer-specific goods are non-cancellable and non-returnable once confirmed, except where mandatory law provides otherwise;
c) where a service begins during any statutory withdrawal period at the consumer’s request, the Provider may charge for the work performed and, where legally applicable, the consumer may lose the withdrawal right once the service has been fully performed.
Any requested change to an existing order may result in a revised price, revised timeline, or refusal of the requested change.
Returns, defects, and complaints
Business customers must inspect goods without delay and notify the Provider in writing of visible defects within 5 business days from delivery or collection. Hidden defects must be reported without undue delay after discovery.
No claim may be based on:
a) approved proofs;
b) minor production tolerances described in Section 9;
c) normal wear and tear;
d) improper storage, handling, installation, or use by the customer or third parties;
e) defects caused by customer-supplied files or instructions.
If the Provider accepts that a deliverable is defective, the Provider may at its option:
a) correct the defect;
b) reprint or reproduce the affected part;
c) grant a reasonable price reduction; or
d) refund the price paid for the defective part.
Consumers retain all mandatory rights relating to non-conforming goods and services under applicable law.
Intellectual property
All intellectual property rights in drafts, concepts, test versions, samples, proposals, and unfinished work remain with the Provider unless expressly agreed otherwise in writing.
Full ownership or licence to use final deliverables transfers only after full payment of all related invoices.
Unless expressly agreed otherwise:
a) the customer receives a non-exclusive, non-transferable right to use the final deliverable only for the agreed purpose;
b) the customer may not resell, sublicence, modify, reproduce, or commercially exploit the design outside the agreed scope;
c) source files, layered files, editable files, templates, and production setups remain the property of the Provider.
No exclusivity is granted unless specifically agreed in writing.
Portfolio and marketing rights
Unless expressly agreed otherwise in writing, the Provider may photograph, publish, display, describe, and use completed work, mockups, project names, and non-confidential customer references in its portfolio, website, social media, presentations, and marketing materials.
If the customer requires confidentiality before launch or publication, this must be agreed in writing before the order begins.
Limitation of liability
To the maximum extent permitted by law, the Provider shall not be liable for:
a) indirect or consequential loss;
b) loss of profit, revenue, goodwill, reputation, or business opportunity;
c) third-party claims arising from customer materials or instructions;
d) minor deviations that do not materially affect the agreed use of the deliverable.
To the maximum extent permitted by law, the Provider’s total aggregate liability arising from any order or assignment shall not exceed the amount actually paid by the customer to the Provider for the specific order or assignment giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Force majeure
The Provider shall not be liable for failure or delay caused by events beyond its reasonable control, including supplier failure, courier delay, machine failure, power outage, cyber incident, illness, strike, fire, flood, war, epidemic, shortage of raw materials, governmental action, or interruption of transport or communications.
In such cases, the Provider may extend the delivery time, suspend performance, or cancel the affected part of the order.
Suspension and termination
The Provider may suspend performance or terminate an order immediately if:
a) the customer fails to pay on time;
b) the customer breaches these Terms;
c) the customer provides unlawful or infringing material;
d) performance would expose the Provider to legal, reputational, or operational risk.
In such a case, the customer remains liable for all work performed and costs incurred up to the date of suspension or termination.
Governing law and dispute resolution
These Terms are governed by the laws of Finland.
For business customers, any dispute that cannot be resolved by negotiation shall be submitted to the District Court of Helsinki as the court of first instance, unless the Provider chooses another competent court permitted by law.
For consumers, disputes shall be handled in the competent forum provided by mandatory law, and nothing in these Terms limits the consumer’s statutory rights.
Order-specific terms prevail
If a quotation, proposal, invoice, or signed project agreement contains terms that conflict with these Terms, the order-specific written terms shall prevail for that order.